Client Servicing Manager

2 days ago

Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
In this role, you will be focusing on the servicing and maintaining of renewal business for our Employee Benefits Business. As part of this dynamic role, you will report to the Team Lead, Agency Renewal and work closely with Prudential’s One Agency (Tied Financial Consultants and Prudential Financial Advisers) to increase and expand the Employee Benefits Business.

Job Description:
- Ability to lead discussion with One Agency on employee benefits matters.- Ability to coordinate and work with internal stakeholders and external vendors to meet One Agency objectives.- Preparation and conducting of employee communication sessions for employees.- Preparation of renewal invitations and analytics, engage in negotiations to try to retain accounts.- Ensuring all deadlines are met within industry standards.- Develop and implement strategies on upselling/cross-selling new line of covers.- Review and lead projects to improve existing work processes through automation.- Collaborate with NB Business Development Managers when required in the securing of new businesses.- Ability to build strong relationships with One Agency.

Who we are looking for:
Competencies & Personal Traits- Exhibit ability to deliver effective communication.- Excellent interpersonal skills.- Good presentation and negotiating skills.- Strong analytical skills.- Strong stakeholder management skills in influencing and persuasion.- Dynamic individual who strives in a fast moving environment.- Good in MS PowerPoint and MS Excel.- Employee Benefits knowledge and experience is an added advantage

Working Experience- Minimum 2 years of relevant experience in an employee benefits environment or insurance industry dealing with employee benefits (preferably)

Professional Qualifications- Possess CMFAS M5, M9, and HI certifications (preferably)

Education- Bachelor in Business or related fields of study

Language- English

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