Client Services Manager
1 day ago
We are seeking a Global Relocation Client Services Manager to join our client, a global mobility and relocation services provider.
**Responsibilities of the Global Relocation Client Services Manager**:
- Full overall responsibility for client services for a dedicated client portfolio
- Meeting with the client to discuss and document the performance of the overall service
- Staying up to date with client requirements regarding their global mobility and relocation needs
- Initiating and conducting formal client reviews every quarter with the relocation services team and with the corporate client
- Partnering with the client to help identify solutions regarding their relocation and mobility programme difficulties, including both operational and policy-related challenges
- Ensures the smooth transfer of new clients, both those managed directly by the Client Service Manager and those assisted by other team members
- Notifying management of any client issues/challenges and recommending remedies
- Communicating with clients about additional service possibilities and the value these services would offer to their relocation programme
- Assisting with ongoing relationship management, collaborating with Global Relocation and Mobility Counselors to further guarantee account success
- Billing and assisting in identifying and resolving issue areas (internal and with the client)
- Assisting and leading client service agreement renegotiation and/or renewal
- Compiling clients reports; including the annual client survey
**Skills required**:
- Ideally 5 years + experience in International and/or Domestic Relocation and Global Mobility
- Previous experience working for a Relocation Management Company in a client services role
- Sound understanding of international mobility and assignment services
- Confident to work remotely as well as on-site with a corporate client
- Excellent customer service and communication skills
- Great analytical and problem-solving skills
- Excellent organizational and time management skills
- Advance IT skills using Microsoft Office products
- Ability to travel for client meetings
- GMS and CRP certification is an advantage
- Associate or Bachelor’s degree preferred
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