Client Services Manager

3 hours ago


Singapore ASIA DIGITAL EXCHANGE PTE. LTD. Full time

Overview The Client Services Manager ensures exceptional end-to-end service delivery, operational efficiency, and client satisfaction across all AsiaNext products and platforms. Acting as a trusted partner and client advocate, this role manages the post-sales relationship, ensuring clients receive timely support, proactive insights, and scalable solutions aligned with commercial objectives. Key Description 1. Service Delivery & Issue Resolution Handle all client enquiries courteously, accurately, and in a timely manner Track and monitor service requests through internal systems, ensuring closure within SLA Act as the escalation point for service issues, coordinating fast and transparent communication between clients and internal teams Collaborate with Sales, Product, Operations, and Technology to anticipate client needs and prevent repeat issues Support onboarding and training for new clients or product releases, ensuring readiness and smooth adoption Maintain accurate billing and service records to ensure transparency and compliance 2. Client Engagement & Relationship Management Partner with Sales to conduct client meetings, governance check-ins, and product updates Assist in developing client



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