Client Service

5 days ago

Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

Client Relationship
- Takes ownership of a number of pre-defined clients
- Liaises with internal departments to ensure the requests are carried through respecting deadlines
- Follows up on incidents & tickets
- Escalate issues to Manager when appropriate

Quality Assurance
- Ensures quality of the execution of client orders
- Applies checking procedures and maintains sign off trail
- Guarantees SLA requirement are being met
- Ensures that KPIs are followed on a daily basis

Reporting
- Performs reporting for several purposes (invoicing, KPI, clients )
- Keeps incident log and service request log up to date

Production Related
- Process the jobs and generate checklists
- Ensure sufficient stationery for processing the jobs
- Retrieve the lodgement confirmation from Production for verifying all jobs are lodged
- Arranging for couriers for deliveries and lodgements

Invoicing
- Validating checklists against the jobs processed in Odoo
- Preparation of monthly excels for month end invoicing
- Entering information/ data (such as print and barcodes) to be invoiced to clients
- Generating Invoices to be send to clients

Audits
- Assisting in Audits
- Handling vendors’ due diligence

Competencies required
- Client centric at all times
- Fluent in spoken and written English, more languages being an asset
- Attention to details
- Time management and organization skills
- Listening skills
- Team player

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