Client Services Manager

3 days ago

Singapore SWIFT TECHNICAL (SINGAPORE) PTE. LTD. Full time

RESPONSIBILITIES
- The Client Service Manager (CSM) is responsible for the management and sales for specifically assigned clients.
- The CSM’s responsibility for the current/new client base, is to leverage existing service lines & continue to penetrate all possible service lines to develop net new GP growth.
- The CSM is responsible for developing trusted advisor relationships with key line managers, stakeholders, and executive sponsors.
- Accountability for obtaining client work orders / new authorizations with the responsibility to execute compliantly and within agreed commercial acceptability.
- Drive overall delivery ensuring all SLA's are met, T&C’s are executed properly and liaise between the client and internal teams to ensure delivery of our services according to clients' needs.
- Understanding the client’s upcoming strategies and objectives to ensure sales and delivery models remain aligned.
- Communicating internally with all Functions to ensure accuracy, pricing models are adhered to and monitor consistency/compliance overall.
- Meets assigned targets for profitable sales volume.
- Proactively leads a joint company strategic account planning session.
- Proactively assess, clarifies and validate (VFE) customers’ needs on an ongoing basis.
- Liaise with service line SMEs and make joint introductions to Clients to maximize service offerings.
- The CSM will ensure Company is fully aligned with our Client, building a long-lasting strategic partnership. Focusing is on growing the account through new opportunities,

market share gain and new service offerings, while achieving excellence in Client satisfaction.
- The CSM will support the Recruitment Function to maximize fill ratios and Business Development to leverage lead generation.
- Additional responsibilities to maintain the general health of the account will involve working with Finance to monitor margins, and ensure debt collection and fulfillment of all commercial terms to prevent GP ‘leakage’.

ESSENTIAL
- Experience leading strategic projects
- Experience working in ATS and CRM systems
- Microsoft skills, in particular, Word, PowerPoint & Excel
- Develop, foster, and maintain strong client relationships
- Excellent time management skills
- Problem-solving and analytical thinking
- Must be able to identify new opportunities and ‘bring-in-business’
- Travel 50% within the region may be required, to client locations
- Ability to demonstrate client relationship skills, analyze opportunities, qualify potential service lines and scope
- Ability to foster teamwork when working cross-functionally
- Sales-focused, service orientated

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