Client Services Manager

2 hours ago


Singapore PERSOLKELLY Singapore Full time

**Responsibilities**:

- Manage and lead the team in delivering high-quality services to clients
- Develop and maintain strong relationships with clients and act as a point of contact for any service-related issues
- Support clients in their digitalization roadmap, offering advice and solutions to improve their processes
- Ensure that internal work processes and SOPs are adhered to by the team
- Manage contract renewals and identify opportunities to upsell our services
- Collaborate with other departments to ensure seamless service delivery
- Report to the Director on all client service-related matters, including performance metrics and service quality

**Requirements**:

- Bachelor's degree or Diploma in Business or Computer Science
- Minimum of 3-5 years of experience in the IT field with any of these functions - Account Management, Operational Management, Service Management, and Project Management
- Strong organizational skills with great attention to detail
- Excellent written and verbal communication skills, with the ability to interact effectively with clients and internal teams
- Ability to work in a fast-paced environment and prioritize tasks effectively

EA Licence No: 01C4394

Job Code: WEIT

572496



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