Inside Sales Team Leader
6 days ago
This role requires the employee to manage a team of Internal Sales Coordinators through the implementation of efficient processes and policies pertaining to the entire process of order fulfilment.
- Motivate, coach and mentor team members to deliver optimal results through established and/or new processes; responsible for evaluating team performance and provide recommendations to the Head of Sale
- Projects Order Fulfilment - Ensure that there are sufficient resource(s) to support key projects order fulfilment; be responsible for the efficiency of projects order fulfilment
- Team Performance - Be responsible in driving the Key Performance Indicators (KPIs) of the team in the following categories:
- (a) Customer Enquiries
- (b) Sales Quotations
- (c) Order Processing
- (d) Goods Returned/claims & Credit Notes
**Requirements**:
- Aptitude to manage a team - Displays the right attitude and passion in coaching and mentoring a team for success.
- Competent in SAP system
- Process-oriented mindset with the desire to improve processes that will drive the performance of the internal sales team
- Customer-oriented Mindset - Understands the importance of managing customer relationships whilst maintaining the interests of the company
- Communication skills - Able to communicate clearly with the team especially on expected KPIs of the team as well as any process changes to ensure that all intiatives are successfully implemented
- She/he accepts responsibilities with positive attitude, is reliable, responsible and dependable, fulfilling obligations
- Location East
R Affiliates; EA No: 10C3060; ROC No: 53164100K
**Job Types**: Full-time, Permanent
**Salary**: $4,000.00 - $5,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
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