Operation Engineer Cpaas, Communication Service
4 days ago
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.
About the Team
ByteDance's cPaaS platform serves both internal and external clients. We are using our algorithm strategy to dispatch huge SMS/voice/E-mail traffic to enhance the experience of billions of people. With the rapid expansion of business, we are currently looking for skilled operator, with virtue of considerable operational experience and full support capacity, to help the platform serve customers in Singapore, optimize our routing quality, and provide a more structured cPaaS product.
**Responsibilities**
- Working with internal or customers’ tickets and reacting to alerts by defining the problem, troubleshooting, and providing solutions
- Continuously help to improve the operational management systems,notification platform, tools, processes with the best practices
- Cooperate with internal business and commercial analysts to conduct market research. Manage and optimize the cPaaS service routing
- Response and deal with alerts from the cPaaS platform, continuously optimize the performance of different products ,like SMS, E-mails, Number Insight, etc.
- Learn and understand the new trends of cPaaS markets(RCS,5G msgs,etc), help the R&D team of notification platform to build new products of the cPaaS Service
- Deal with operators' regulation requirements, provide suitable suggestions and solutions to the cPaaS platform
**Qualifications**
- Have a deep understanding of operators' resources and knowledge on SMS/Voice/5G
- Strong skills in data analysis and operation, excellent coordination and communication skills
- Passionate and responsible for delivering excellence
**D&I Statement**
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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