Senior Executive, Helpdesk Specialist

**Overview** We are seeking an experienced and customer-focused **Senior Helpdesk Specialist**to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

Responsibilities: Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level...

Job Description Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines....

**Role Responsibilities**: - Monitor mailbox for incoming support requests and inquiries. - Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact. - Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues. - Monitor and observe system alerts or out...

Join to apply for the IT HelpDesk Associate Engineer role at VisionPower Semiconductor Manufacturing Company (VSMC) . This position involves configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, mobile phones, printers, Windows OS, and applications. Responsibilities include coordinating software upgrades and...