IT Helpdesk Executive

2 days ago


Singapore CommonTown Pte Ltd Full time

Responsibilities: Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines. Coordinate with internal teams to resolve more complex cases. Assist in maintaining support documentation and FAQs for common issues. Support onboarding or setup processes for new customers, if required. Assist in preparing reports, content upload and system setup as required. Requirements: Diploma in IT, or related field. 1–2 years of experience in a customer service or helpdesk environment preferred. Strong communication and interpersonal skills. Good problem-solving and follow-up skills. Proficient in Microsoft Office and familiar with helpdesk/ticketing systems. Able to work independently and handle multiple tasks under pressure. Customer-oriented with a positive attitude and attention to detail. Work Schedule: 5.5 Days per Week (alternate Saturday)



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