Service Helpdesk Agent
1 hour ago
Service Helpdesk Agent – IT Firm IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office. IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients. We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration. You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients' network, IT infrastructure, applications, websites, and online marketing. Our Mission To provide customers with the best quality of services at an affordable price and prompt delivery of services. Our Vision To become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support. Remuneration is commensurate with qualifications and work experience. Qualified and interested candidates should email their resume to in**@************om.sg . Please state your current and expected salary and include in the CV a digital photo of yourself. Job Responsibilities Resolve customers enquiries, complaints and feedback. Analyse each situation and escalate calls to the right team to ensure the best and quickest action. Coordinate service orders to field engineers through in-house system. Document details of issues and customer enquiries. Follow-up with outstanding issues. Ensure all other ad-hoc duties assigned by supervisor are completed. Requirements Diploma / A Level / Nitec in any field. 1-2 years of experience in call centre / customer service field. Candidates with minimal academic qualifications but Good fundamental understanding of IT systems, products and technology. Meticulous, detailed and able to work in a fast-paced environment. Excellent verbal and interpersonal communication skills, and telephone etiquette. Comfortable with working shift hours. Good team player. #J-18808-Ljbffr
-
Helpdesk Lead
1 week ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Skills Requirement 2. Presentation, client managememt, data analysis, hands on running the whole operation. 3. Have experience in managing team of 50, inbound and outbound & resource planning 4. Should know how to manage client KPI and...
-
Junior IT Helpdesk Agent
2 weeks ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Junior IT Helpdesk Agent**: **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...
-
IT Helpdesk Agent
1 hour ago
Singapore IT Solution Pte Ltd Full timeAn IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and...
-
IT Helpdesk Agent
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full time**Job Title**: Helpdesk Agent (L2) - IT Service Management **Employment Type**: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank) **Work Location**: Alexandra Building, Singapore **About the Role**: We are seeking an experienced **Helpdesk Agent (L2)**to join our client’s Group Infrastructure & Platform Services (GIPS)...
-
24x7 Helpdesk Agent
5 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our client **Work Location**: near Commonwealth MRT **Salary Range**: $2,800 - $3,400 **Job Description**: 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3/4 shift a week and rest 4 days 4. Shift allowance of $150 per month. 5. English speaking 6. O levels and...
-
IT Helpdesk Agent
2 weeks ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...
-
IT Helpdesk Agent
1 day ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...
-
IT Helpdesk Agent
1 day ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...
-
IT Support Helpdesk
3 days ago
Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...
-
IT Helpdesk
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE LTD Full timeWe're Hiring: IT Helpdesk!We are seeking a dedicated and proactive IT Helpdesk professional to join our team in Singapore. The ideal candidate will have a solid understanding of IT support processes and be committed to providing exceptional customer service to resolve technical issues efficiently. Location: Singapore, Singapore Work Mode: Work From Office...
