Personal Assistant

5 days ago


Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

The Personal Assistant provides confidential secretarial and administrative support to the Hotel Manager. This position performs a wide variety of administrative support services, ranging from complex to routine, all of which contribute to the efficient and professional running of the Operations.

It is expected that they have a genuine appreciation for and understanding of protocol, discretion and professionalism, is able to accept and assume responsibility, and has the ability to interpret and make decisions in accordance with the established policies and procedures of the company. The position handles work of a confidential and/or complex nature, necessitating exposure to sensitive information and contacts requiring considerable discretion, judgment, tact and diplomacy as well as knowledge of the company policies and procedures.

**Responsibilities**
- Provide full administrative and secretarial support to the Hotel Manager as well as assisting with the ensuring smooth operations within the Executive Office. Possess strong organising skills and flair to handle requests of diverse nature efficiently and effectively.
- Maintains schedules of work assigned to departments or divisions; tracks progress of assigned projects; follows up to obtain status report; and prepare summaries of project status for review by the Hotel Manager
- Creates and maintains effective workflow and communications to accomplish the work of the Hotel Manager’s office which includes the handling of a variety of meetings, correspondence and tasks simultaneously.
- Serves as liaison between the Hotel Manager and the Divisional and Departmental Managers.
- Provide coverage to the Executive Assistant of the General Manager when they are on leave.

**Administration Support**
- Handle all secretarial work for the office of Hotel Manager.
- Answer telephone calls and take messages for the Hotel Manager.
- Maintain and update electronically business contacts of the Hotel Manager.
- Handle and distribute incoming and outgoing mail and packages and liaise with couriers where need be.
- Consolidate operational reports and information.
- Copy, bound and scan relevant documents, including monthly reports.
- Prepare presentations and reports as requested.
- Collate information and provide to the Hotel Manager as and when requested.
- Organise travel and business trips.
- Operate and maintain standard office equipment other than computers such as telephone, photocopier and electronic peripherals.
- Liaise between external and internal guests, corporate office, Pan Pacific properties and owning companies by telephone or directly in person.

**Meetings Organisation**
- Maintain organised and appropriate diary management of the Hotel Manager.
- Maintain schedules and calendars of the Hotel Manager.
- Confirm appointments and meetings after consulting with the Hotel Manager and availability.
- Schedule meetings contacting participants, organising meeting venues, arranging refreshments and equipment as requested.
- Coordinate meetings with suppliers and cold callers.
- Attend meetings as requested.
- Take and distribute meetings and walkarounds minutes to appropriate individuals.
- Prepare agendas for meetings.
- Print documents in advance for all meetings involving the Hotel Manager.

**Others**
- Maintain highest standard of professionalism, ethics and attitude towards hotel guests, clients and other associates.
- Adhere to personal grooming as per the Hotel standards and maintain high standards of grooming.
- Perform related duties and special projects as assigned.


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