Director, Sales Operations

**Director, Sales Operations - Asia Pacific**

This position will be part of the Global Sales Operations team, reporting to the VP Global Sales Operations to act as a strategist, consultant and implementer, with a key focus on streamlining all sales operational activities based on the priorities of the VP Global Sales Operations.

The Sales Operations Director will act as a Chief of Staff to the SVP Sales, allowing you to focus on business growth and customer-facing activities.

**What You’ll Do In this role, the primary responsibilities will include (but are not limited to)**:

- Act as an adviser to the SVP Sales, APAC and Senior Management Team and as a proxy when needed and where appropriate
- Work with Regional SVP and VP Global Sales Operations to localize and execute sales strategy, plans and execution within the framework of global standards
- Oversight of Regional/BU Weekly Bookings Forecast
- Represent Region/BU in compensation planning discussions, compensation strategy and resolution
- Responsible for the overall process and implementation of quota allocation, dispute resolution, and territory alignment, in collaboration with the SVP Sales
- Lead regional sales planning efforts in coordination with Finance
- Work with finance, sales leaders and HR to optimize resources to achieve bookings results (AE capacity, forward-looking resource needs, optimize OPEX/discretionary spending)
- Participate in regular meetings with HR, Finance, Sales Ops, Legal and various other teams to assist in addressing issues, building plans and delivering programs
- Drive CRM accuracy, pipeline analytics, forecasting and ad hoc regional reporting requirements
- Work with SVP and sub-regional/territory leaders to define business requirements for reports/dashboards, and provide regional representation globally
- Coordinate sales enablement and development initiatives in the region
- Ensure efficient deal velocity, via deal management processes, process improvement initiatives in consultation with finance re deal approvals, booking processes etc.
- Lead in collaboration with SVP Sales, QBRs, regional all hands, etc.
- When requested, assess inquiries directed to the SVP Sales, determine the proper course of action and delegate to the appropriate individual to manage
- Ensure all Sales Leadership team issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved
- Executive sponsor key strategic accounts
- Ad-hoc duties as directed by Management Measures for Success
- Regional SF data accuracy
- Regional Sales Team CSAT results
- Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organisation that can scale quickly

**You’ve been there and done this**
- Impeccable managerial and interpersonal skills
- Proven track record of effectively interacting with senior management
- Ability to work strategically and collaboratively across departments
- Strong analytical skills and adept at using key data, CRM and reporting tools
- Effective, versatile and action-oriented
- Excellent communication skills
- Degree in Business Administration or related field a plus
- Be collaborative, innovative and a team player

LI-JM1

**Please note that Genesys will not accept resumes from agencies at this time.**

**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.