Patient Service Associate

9 hours ago


Singapore PEOPLEHUB (PTE. LTD.) Full time

**Patient Service Associate**:
**Admissions & Service Centre, Established Local Hospital**:

- 2-Year Contract | Office Hours (Shift in Future) _

**About the Role**:
Our client is looking for a **Patient Service Associate**to be the frontline of their Admissions & Service Centre, helping patients with registration, admissions, and financial counseling. You’ll guide patients and caregivers through the process with empathy, professionalism, and clarity, making their healthcare journey smooth and stress-free.

**Key Responsibilities**:

- Handle patient admissions, discharges, and transfers with accuracy
- Provide **financial counseling**to patients, including CPF, Medisave, insurance, and bill estimation guidance
- Assist patients and families with forms, subsidy schemes, and payment options
- Coordinate with clinical and administrative teams to ensure a seamless patient experience
- Maintain accurate data in hospital systems and uphold patient confidentiality
- Deliver friendly, timely, and professional service to all walk-in and referred patients

**Requirements**:

- Minimum ITE / O-Level qualification
- Preferably Diploma/Degree in Business, Finance, Accounting or related field
- Knowledge of CPF, Medisave, and insurance frameworks
- Strong communication skills and a warm service mindset
- Detail-oriented and able to work in a fast-paced, patient-facing environment
- Flexible and open to future shift-based work schedules

**Working Hours**:
**Current (Office Hours)**:

- Mon-Fri: 8:30am - 6:00pm
- Sat: 8:30am - 5:30pm
- Sunday: Off
- If rostered on Saturday, you will get a weekday off and end Friday at 6:00pm. Otherwise, Friday ends at 5:30pm. _

**Future (Shift-Based - Integrated General Hospital)**:

- Mon-Fri: 8:00am - 5:00pm or 11:00am - 8:00pm
- Sat & PH: 8:00 am - 5:00pm
- One weekday and Sunday off
- Working hours may change based on operational needs. _Open to Singapore Citizens and PRs only._



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