Senior Patient Service Associate
4 hours ago
As a Senior/ Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
**Responsibilities**:
- Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date
- Trace case notes for appointment and walk-in patients
- Counter assistant
- Registration
- Enquiry
- Cashier
- Screening and Escalation
- Room assistant
- Coordination/Support
- Chaperone
- Screening and Escalation
- See to patients’ needs at all times
- Handle patient feedback; escalate to senior patient service associate/service team leader when needed.
- Adhere to clinic/department and hospital policy and procedure (eg: SOP)
- Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive
**Requirements**:
- Minimum GCE “O” Level above
- Healthcare or service or related industry is preferred
- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast pace environment
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