Patient Service Associate

2 days ago

Singapore BEAUTIFUL MUM @ ORCHARD PTE. LTD. Full time

We are seeking a **dedicated and versatile Patient Service Associate**to join our growing healthcare team. In this role, you will be the key link between patients, staff, and departments—ensuring smooth daily operations and an exceptional care experience. You’ll oversee both administrative and patient-facing responsibilities, contributing directly to the efficiency of the clinic and the well-being of our patients.

**Job Info**:

- Basic $2,000 - $3,000
- Location: Central5 days work per week: 10am -8pm, fixed off day on Monday & Sunday.

**What You’ll Do**
- Be the first touchpoint for patients—coordinate, confirm, and follow up on appointments with professionalism and care.
- Manage patient records by updating demographics, medical history, and insurance details with accuracy and discretion.
- Verify insurance coverage, handle co-payments, and manage transactions (cash, card, or digital) with accountability.
- Reconcile daily collections and ensure accurate postings into the Clinic Management System and insurer portals.
- Keep patients informed on appointment schedules, delays, and waiting times.
- Support clinical triage by gathering essential information for effective prioritization of care.
- Address patient queries with empathy, professionalism, and clarity.
- Stay updated on insurance policies, subsidy schemes, and funding sources to guide patients confidently.
- Provide hands-on support with form-filling, documentation, and record management in compliance with PDPA requirements.
- Monitor, replenish, and manage clinic inventory to ensure smooth day-to-day operations.
- Dispense medications safely according to protocols, with verification by a second staff member and/or doctor.
- Handle specimen collection, labelling, and processing with care and precision.
- Assist doctors during clinical procedures and ensure a seamless workflow.
- Be adaptable to support multiple clinic outlets when required.
- Carry out other duties as assigned by your Supervisor or Management.

**What We’re Looking For**
- Strong communication skills with good written and spoken English.
- A people-person with excellent interpersonal skills and the ability to collaborate across departments.
- Proactive, detail-oriented, and committed to delivering high-quality service.

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