Lead Finance Shared Services and Transition

Location- Singapore- Discipline:
- Accounting & Finance- Contact name:
- Karthik Balakrishnan- Job ref:
- 769**Lead Finance Shared Services and Transition (SSC)**

Our client is a US MNC and a fortune 200 organisation with a sizeable business service operation in Gurgaon.

**What this job involves**:

- Reporting to Head of Finance
- **Will be responsible for**:

- Providing leadership to multiple and diverse / complex F&A processes
- Providing operational excellence to achieve SLA deliverables
- Client relationship management, team building and management along with the exceeding process delivery goals
- Should have capability and experience in managing large teams
- Single Point of Contact for Client and Senior Leadership for the process/es
- Ensure high C-SAT and NPS for the end clients is maintained per organizational direction and targets
- Establish deep relationships with key stakeholders, and understand and address process pain points
- Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team
- Must be able to drive organisation strategy, build a strong structure, manage staffing, improve skills and define style in line with the organisation’s vision
- Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation, and bench marking across similar industries. Own the road map
- Own the standard process design and control environment, push back on unwarranted deviations from the standard
- Drive a culture of continuous risk assessment, mitigation, and appropriate stakeholder communication
- Ensure 100% compliance to internal and external audits and controls at all times
- Review the E2E Metrics and identify risks, opportunities. Provide meaningful and objective solutions
- Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives
- Drive an atmosphere of collaboration and teamwork within the function by ensuring every employee is aware of his / her career development roadmap
- Help managers actively translate the values into day-to-day actions and behaviours
- Ensure attrition rates are below industry average figures. Ensure active participation in recruitment activities
- Mentor operations team in implementing process improvements
- Provide direction and coaching to the operations team to align to organisation goals and deliver on commitments consistently
- Proactively share success stories with the leadership organization
- University Graduate / Postgraduate in Finance / Accountancy / Commerce, with 13 - 15 years of work experience in Finance & Accounting, including 10 years of experience of managing teams
- Proven team leadership and people management skills, ability to handle large and diverse in outsourced captive or SSC F&A teams)
- Proven client management skills. Ability to build impactful customer relationship and drive collaborative behaviour and work across multiple hierarchies across internal and external stakeholders
- Deep understanding of business processes, offshore business environment. Must have had prior experience in transitions
- Ability to handle high pressure situations and multi-task
- Very strong communication skills and awareness of cross geographical cultures
- Ability to coach, mentor and develop talent. Must also be able to hold difficult conversations, whenever necessary
- Must be Six Sigma Green Belt certified