Technical Service Desk Analyst
2 weeks ago
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
**Job Type**: Contract
**Salary**: $2,400.00 - $2,800.00 per month
Schedule:
- Day shift
Ability to Commute:
- Singapore 560101 (required)
Ability to Relocate:
- Singapore 560101: Relocate before starting work (required)
Work Location: In person
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