Service Desk Team Lead

**Job Overview**: We are looking for a dedicated **Service Desk Specialist** to join our team. This role serves as the first point of contact for clients, providing technical support and ensuring excellent customer service. **Key Responsibilities**: - Answer incoming calls and make outbound calls when required. - Deliver **First Call Resolution (FCR)** by...

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and...

1. Provide Firs Call Resolution (FCR) tec re calls - answered a timely manner. 2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain...

**Position Summary**: The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) **Key Responsibilities**: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd **to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

SmartRx is a young and vibrant company offering novel solutions in the pharmacy automation sector. We are growing and excited to add new members to our team. **Responsibilities**: - Set up technical service team, including setting goals, providing training & support, and evaluating performance. - Configure equipment based on customer requirements before...

**Key Responsibilities and Accountabilities** - Initiate guest interaction and deliver tip top service - Lead a team of sales staff and photographers to achieve sales targets - Perform rostering duties - Assist the Site Manager to manage daily site operations - Ensure the visual merchandising and housekeeping is of Company’s standard **Requirements**: -...

**Job Summary** This position reports to the Head, HR Singapore and is responsible in building and promoting a successful customer focused HR Shared Services organization. The HR Shared Services Manager has overall responsibility for the design and successful delivery of HR transactional processes as well as the management of the organization’s NEDL...

**JOB HIGHLIGHTS**: Attractive salary package with career progression **RESPONSIBILITIES**: - Prepare clients for treatments - Assist doctor during medical aesthetics procedures - Provide advice on procedure downtime, pre and post care guide - Handle front desk duties and attend to calls and basic appointment booking - Recommend and sales of suitable...

Provide detailed skin analysis and consultation. - Perform professional facial treatments / body hair removal treatments / eyelash extension / eyebrow embroidery / nails services according to customer’s needs. - Recommend suitable range of treatments and products to customers. - Support and assist the Manager in daily operation of the company. - Manage...