Specialist, Service Desk-singapore
5 days ago
**Position Summary**:
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
**Key Responsibilities**:
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
**Weekday staggered Shift -**
1. Staggered 8.5hr on weekday, between 8am to 8pm.
2. Need to rotate to cover alt Sat(4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged.
**Salary**: $2,800.00 - $3,000.00 per month
Ability to Commute:
- Singapore 569141 (required)
Ability to Relocate:
- Singapore 569141: Relocate before starting work (required)
Work Location: In person
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