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IT Service Desk

2 weeks ago

Ang Mo Kio New Town, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year

Key Responsibilities:

  • Provide first-level IT support through ServiceNow platform, ensuring prompt resolution and escalation when required.
  • Troubleshoot and resolve issues related to Microsoft 365 applications and services.
  • Log incidents, requests, and changes accurately in ServiceNow.
  • Ensure service levels are met by prioritizing and managing support tickets effectively.
  • Deliver excellent customer service by communicating effectively with end users.

Requirements:

  • Diploma/ITE or equivalent in IT/Computer Science.
  • At least 1–2 years of experience in IT service desk or helpdesk roles.
  • Mandatory experience with ServiceNow and Microsoft 365.
  • Good problem-solving and troubleshooting skills.
  • Strong verbal and written communication abilities.
  • Ability to work independently and in a team environment.
  • ITIL Foundation certification is an advantage.
  • This role requires willingness to work on a rotating shift schedule (including evenings, weekends, and public holidays).