IT Service Desk Agent

4 days ago

Choa Chu Kang New Town, Singapore PERSOL Full time $30,000 - $50,000 per year

Job Summary

This role serves as the subject matter expert (SME) within the service desk team.

The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.

The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities

  • Liaise with second-level support on product enhancements and train team members
  • Update shared repository with changes in area of focus
  • Provide First Call Resolution (FCR) technical support via phone and email
  • Perform first level troubleshooting and escalate to resolver groups as required
  • Furnish timely updates to customers on issue status
  • Maintain ownership of cases until closure with accurate documentation
  • Manage customer expectations and escalate unusual surge issues to Team Lead
  • Classify and prioritize incidents, tracking progress and updates
  • Provide support for Microsoft 365 (M365) applications such as Outlook, Teams, OneDrive, and SharePoint

Requirements

  • Diploma with minimum 2 years of end-user support or service desk experience
  • Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
  • Knowledge of Windows OS, Active Directory, and Microsoft 365 applications

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd
• RCB No E
•

EA License No. 01C4394

Soo Sheng Hui (R

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

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