Service Desk Specialist

Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service Desk Agents utilize IT Service Management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

Key Responsibilities:Provide first-level IT support through ServiceNow platform, ensuring prompt resolution and escalation when required.Troubleshoot and resolve issues related to Microsoft 365 applications and services.Log incidents, requests, and changes accurately in ServiceNow.Ensure service levels are met by prioritizing and managing support tickets...

Company Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...

**Rotating 12-hour Shift JD** **Rotating 12-hour Day or Night shift.** **2 days work with 2 days off day.** SECTION A: - The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) SECTION B: KEY RESPONSIBILITIES AND RESULTS Perform first...

The Customer Service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast paced environment as such. Unlike other companies customer service, our customer service team plays a huge part in our...

The Customer Service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast paced environment as such. Unlike other companies customer service, our customer service team plays a huge part in our...

3 years exp **Roles & Responsibilities** Job Requirements: - Have a minimum 3 years experience in client servicing in engineering sales. - Possess a Diploma preferably in Engineering - Able to sell, up-sell and cross-sell - Possess a strong positive attitude towards selling and customer service - Able to work well in a fast-paced environment - Good team...

Exceed KPI set eg, new order, sales & profit target, TAT, operational availability - Set sale, GP and new order targets for maintenance team Leads - Monitor and update management on the progress regularly including project finance steering. - Resource Planning - Plan manpower, training needs & cross-training to other projects, identify specialist in...

2 years exp **Roles & Responsibilities** **1. JOB DESCRIPTION**: Job Title Product Specialist Occupation Sales Executive **Job Description & Requirements**:**JOB SCOPE** - Service and support new and existing customers for both the professional market and consumer market segments. - Support the sales and marketing of our products - Prepare quotation...

The primary role of the Sales Support Specialist is to support the Sales Teams in Forecast to Cash (F2C) activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance, legal contracts, and revenue recognition. - Support the Sales teams in generating Formal Quotations with clear...