Client Service Executive

2 days ago


Ang Mo Kio, Singapore INKO ENGINEERING SUPPLIES PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**

Job Requirements:

- Have a minimum 3 years experience in client servicing in engineering sales.
- Possess a Diploma preferably in Engineering
- Able to sell, up-sell and cross-sell
- Possess a strong positive attitude towards selling and customer service
- Able to work well in a fast-paced environment
- Good team working and communicating skills, both verbal and written
- Analytical and good problem solving skills

Job Responsibilities:

- Support Sales Engineers by identifying and qualifying potential prospects, analysing their buying needs, doing market research and monitoring competitors’ movements.
- Work with Engineer Specialists and Sales Engineers to jointly respond to clients’ enquiries by providing quotations, samples, catalogues, and relevant business information.
- Establish and maintain strong and lasting relationships with clients as a trusted advisor by regularly updating them with company’s new products and/or introducing innovative solutions and providing continuing pre-sales and post-sales support in managing and meeting their expectations.
- Provide professional services by visiting current and new clients (if needed) for consultative selling, cross-selling or up-selling the company’s products and/or services that may benefit them.
- Provide reports of clients’ sales activities - trend of sales, trend of product sales and buying patterns.
- Think critically and suggest improvements that might lead to cost savings which will ultimately benefit the clients.
- Make recommendations and discuss plans and strategies relating to sales and administrative processes for improvement and implementation with Sales Manager.
- Contribute to team dynamism by sharing sales and competitors’ information.
- Maintain High Quality Customer Service

INKO ENGINEERING SUPPLIES PTE. LTD.


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