Client Desktop Support Executive

1 day ago

Ang Mo Kio New Town, Singapore NCS Hong Kong and Singapore Full time $40,000 - $60,000 per year

Company Description

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

As a Client Desktop Support Executive, the broad area of your job responsibilities will cover the following domain:

  • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

  • Perform troubleshooting for client platform related problems

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

  • Perform service request related to client platforms.

  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

  • Involve in client platform implementation/upgrade project.

The ideal candidate should possess:

  • Good communication and interpersonal skills
  • Good working attitude and willingness to learn
  • Keen interest in working in a technology industry
  • Desktop troubleshooting skills has an added advantage
  • Familiarity with the use of iOS and Android devices
  • Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
  • Candidates from technical and non-technical fields are welcome to apply.

[For Nitec/Higher Nitec graduates in an IT-related courses]

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience, while attaining a nationally recognised Diploma.

Explore exciting career opportunities with NCS and kick-start your journey towards success. Visit our website at and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.

Qualifications

  • Candidates from technical and non-technical fields are welcome to apply.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

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