Desktop Support Engineer

1 week ago


Bedok New Town, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year

Key Responsibilities:

  • Deliver desktop support services, including troubleshooting and escalation when needed.
  • Perform imaging/re-imaging of machines and asset inventory management.
  • Handle technical escalations to 3rd party vendors or resolver groups.
  • Update incident records, documentation, and work instructions.
  • Ensure software, licenses, and operations comply with company standards.

Requirements:

  • ITE/Diploma graduate with at least 1 year of desktop support experience.
  • Hands-on knowledge in Windows 10 and Microsoft 365.
  • Strong communication skills (spoken and written English).
  • At least one certification (CompTIA A+/Security+/Network+, Microsoft Certified Windows Client/Managing Modern Desktops).
  • Experience in IT helpdesk/call center and remote support tools is an added advantage.
  • Strong coordination, prioritization, and problem-solving skills.

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