Regional Technical Support Manager
5 days ago
The incumbent is responsible to provide technical leadership for the Technical Support team in supporting and managing technical escalations and new product introduction (NPI), stabilisations and knowledge transfer of Advantest Automated Test Equipment, Device Handling, Device Interface and Test Cell solution products in South East Asia region
**Responsibilities**:
- Lead and develop a regional team of technical support engineers to deliver an outstanding support experience through our local field service teams towards our regional customer base for all Advantest's Automated Test Equipment (ATE), Device Handling, Device Interface and Test Cell products.
- Responsible for defining support strategies for the introduction of new products into our region to ensure highest service levels, risk mitigation and contingency plans
- Collaborates closely with our Global Escalation team as well as Business Unit R&D to quickly provide sustainable solution to urgent customer escalations.
- Liaise and collaborate with global support teams, local field support and regional account teams
- Ensure the Technical Support team provide the technical leadership product knowledge/solution transfer and feedback, responsible for knowledge retention
- Maintain metrics and analyse data to assess process performance and implement improvements
**Requirements**:
- Have a minimum Bachelor degree in engineering in either Electronics, Mechanical or Software is preferred
- Proven experience as a support/service manager in technical support or support delivery
- Demonstrable a strong ability to lead as an experienced people manager with good employee engagement to achieve successful outcome for support activities and projects
- Excellent analytical, problem solving and organizational skills
- Solid communication skills at spanning the regional organisation as well as global
- Winner attitude and mentality with outstanding customer and result focus
-
Sales & Technical Support Engineer
5 days ago
Ang Mo Kio, Singapore Hans High-Tech Singapore Pte. Ltd. Full time**Responsibilities: - ** **Technical Support & Engineering** - Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines. - Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered...
-
Regional Manager
1 week ago
Ang Mo Kio, Singapore Ovivo Full time**What is the Opportunity?**: At Ovivo, you will have the chance to expand your skills and professional experience while collaborating with worldwide experts in water treatment. Joining Ovivo means being part of a global team of innovative and passionate professionals who are committed to preserving water, our planet's most critical resource. It also means...
-
Director, Regional Finance
1 week ago
Ang Mo Kio, Singapore SYNNEX Corporation Full time**Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. ***Job Purpose**: **This position...
-
Sales & Technical Support Engineer
3 days ago
Ang Mo Kio New Town, Singapore Hans High-Tech Singapore Pte. Ltd. Full time $80,000 - $120,000 per yearResponsibilities:-Technical Support & EngineeringServe as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.Provide pre-sales technical support, including product specifications, application feasibility, and system integration.Provide effective on-site technical...
-
Technical Sales Engineer
3 days ago
Ang Mo Kio, Singapore Talent Search Pte Ltd Full time**European MNC| Remote hire for Hanoi, Vietnam market** - The Sales Engineer is responsible for customers in Hanoi, Vietnam - Involve in supporting strategy projects to ensure customer satisfaction - Respond to key customer accounts enquiry on quotation, product specifications and technical queries - Negotiate and propose value solution for customers’...
-
Sales Support Specialist
1 day ago
Ang Mo Kio, Singapore Advantest Full timeThe primary role of the Sales Support Specialist is to support the Sales Teams in Forecast to Cash (F2C) activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance, legal contracts, and revenue recognition. - Support the Sales teams in generating Formal Quotations with clear...
-
Regional Sales Specialist/engineer
7 days ago
Ang Mo Kio, Singapore BEYOND ILLUMINATION PTE. LTD. Full timeResponsibilities: - Identify new market opportunities and generate new sales leads - Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction - Plan and develop sales plans to achieve sales objectives & monthly sales target - Manage entire sales cycle from pre-sales discussion with customers,...
-
Regional Sales Specialist/engineer
7 days ago
Ang Mo Kio, Singapore Beyond Illumination Pte Ltd Full timeResponsibilities: - Identify new market opportunities and generate new sales leads - Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction - Plan and develop sales plans to achieve sales objectives & monthly sales target - Manage entire sales cycle from pre-sales discussion with customers,...
-
Desktop Support Engineer
5 days ago
Ang Mo Kio, Singapore Government Organization Full timePerform troubleshooting for client platform related problems. - Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. - Perform service request related to client platforms. - Monitor the agreed service level, document & maintain the configuration of...
-
Solutions Application Engineer
1 week ago
Ang Mo Kio, Singapore TECHNOLITE (SINGAPORE) PTE LTD Full timeResponsibilities: - Support technical representation across all OEM sales channels and on-site project issues within the assigned regions - Work with Sales Team to define and develop OEM channel product and service value propositions - Work with Sales Team on promoting wireless lighting control solutions and its services to specifiers and owners - Support...