IT Helpdesk Technician

5 days ago

Singapore Mavenside Consulting Pte Ltd Full time

**Job Highlights**
- Industry: Aerospace
- Location: Changi
- Working Days: 5 days work week

**Job Descriptions: -**
- Supporting First line team delivering helpdesk support for internal users, ensuring network devices, peripherals and services are operational and are returned to service in the quickest possible time
- Providing Second line helpdesk support when a documented process does not work or where low-level analysis is required to resolve an issue
- General Administration and creation of user accounts and their associated security to prevent unauthorized access to data or systemsRT
- General support and administration of the telephone and mobile device management systems, including the creation of user and device accounts
- Participation in improvement activities at department and company level to enhance business performance
- Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection, security and those contained within the issued Employee Handbook and Policies and Procedures Manual
- Undertake other duties and tasks that may be allocated that are appropriate to the job

**Job Requirements**:

- 3 Years of relevant work experience
- Industry recognised qualifications, Microsoft accredited or equivalent (Microsoft MCSA/MCP CompTIA A+ IT) or significant experience
- Diploma in Computer Studies or equivalent
- Strong knowledge of Microsoft based operating systems
- Experience with using and troubleshooting Microsoft office
- Basic understanding of PC hardware set-up and configuration
- Support and administration of MS Office / O365 / Cloud
- User, group, file and security permissions within Active Directory
- General support to warehouse operations, including scanners and printers

**Areas of Responsibilities: -**
- Wireless technology, Scanners/Tablets/printers
- iOS / Intune testing and evaluation
- SCCM PC Build testing and evaluation
- Security/Door access systems/CCTV
- Telephone policy and administration
- User and operational equipment out of warranty schedules and administration
- Mobile phone fleet management
- User training / communication
- User documentation
- Onboarding/Offboarding process and policy
- Support of sites in APAC region (Singapore onsite based) and others remotely (Malaysia, Japan, Australia etc)

**Salary**: $3,000.00 - $4,500.00 per month

Schedule:

- Monday to Friday

  • Helpdesk Support Technician

    2 weeks ago

    Singapore Xcellink Pte Ltd Full time

    Our client is globally known as an Information Technology company. They are expanding and looking for Helpdesk Support Technician. Main job duties as a Helpdesk Support Technician includes but not limited to the following: - Providing technical assistance to end users - Troubleshooting and resolving issues with hardware, software, and systems - Maintaining...

  • Helpdesk Operations Technician

    6 days ago

    Singapore EOS IT Solutions Full time

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...

  • Helpdesk Manager

    3 days ago

    Singapore ASIAN DOLLS Full time

    **Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...

  • IT Helpdesk Engineer

    2 weeks ago

    Singapore B ALLIANCE PRIVATE LIMITED Full time

    We are looking for a IT Helpdesk Technician: Location: Toa Payoh Gross Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT troubleshooting - Log incident and Service Request tickets and assigned to respective party - Follow through ticket incidents till case closure - Able to execute instructions from Lv2...

  • Service Helpdesk Agent

    1 week ago

    Singapore IT Solution Pte Ltd Full time

    Service Helpdesk Agent – IT Firm IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office. IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients. We are a young and dynamic company specializing...

  • Helpdesk Support Engineer

    1 week ago

    Singapore NEURONES IT ASIA PTE. LTD. Full time

    We are looking for HelpDesk Support Engineer and your role is defined as below: **Role** - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn't caused undesirable...

  • IT Helpdesk Manager

    6 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Job description**: **IT Helpdesk Manager We are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

  • IT Helpdesk Agent

    1 week ago

    Singapore IT Solution Pte Ltd Full time

    An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and...

  • Helpdesk Ops Support Executive

    6 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

  • Helpdesk Ops Support Executive

    1 day ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Helpdesk Ops Support Executive (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirement**: -...