Customer Service Advisor

2 days ago

Central Singapore Sime Darby Full time

Company:
Vantage Automotive Limited- Attending to the needs of the customers professionally and promptly under the department, ensuring the customer’s waiting time is kept to a minimum.- Liaise with Workshop to get an accurate vehicle diagnosis and provide professional advice for appropriate repairs servicing or technical assistance.- Coordinate with relevant parties such that the repair or service is done according to the customer's needs and in accordance with the manufacturer's guidelines.- Keep customers updated and follow up with the progress of the work.- Assist in the daily operation of the reception.- Track backorder parts arrival status to follow up with the customer to fix a workshop appointment for the installation.- Manage customer expectations and keep customer complaint ratio at the minimum by providing the utmost urgency and attention to every customer feedback.- To meet after-sales target as set by principal/ company.- Actively promote and upsell after-sales parts, accessories, packages (service and extended warranty) and etc. to increase the after-sales revenue.- Monitor, track, and close any outstanding and WIP repair orders, purchase orders, and after-sales related documents on a timeline basis.- Upkeep tidiness & cleanliness of the desk/ work area.- Any ad hoc tasks assigned by Service Manager

**Requirements**:
- Minimum Diploma in Mechanical Engineering or equivalent.- Class 3 driving license- Minimum 3 years working experience in relevant customer service industry, preferably working with EV Vehicle portfolios.- Proactive and independent with a positive attitude.- Working Location: Paya Lebar (Shell)

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