Air Export Customer Service Coordinator

**Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Verify invoices from vendor - Prepare customers’ report - Monitor closely on assigned...

**Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment status and inquiries - Verify invoices from...

**Job Scope** - Reporting to the Export Manager - Responsible for overall customer service excellence - Ensure day to day Customer Service activities conform to SOP - Continuous process improvement and/or innovation - Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps...

Coordinate with Customer Service and Warehouse on operation matters - Process Shipping Document and execute AWBs - Ensure accurate input of dimension, weight, rates, and other data into system - Perform check and verification of compliance for DG and Temperature Control cargo - Send pre-alerts to overseas destination - Monitor consol cut-off and cargo lodge...

Coordinate with Air Cargo and Warehouse on operation matters - Coordinate with vendor for delivery to customer place - Monitoring delivery status from Air Cargo to Customer place - ensure smooth operations for receiving and delivery - Ad hoc visiting terminal for side verification **Tentative work patterns (might change)** 0830 - 1800 [Mon - Fri] | OFF...

Assist to plan pallet build-up/cargo loading of each flight for efficient space utilization - On-site attendance of warehouse/ramp to ensure maximum uplift and minimize off-loading - Co-ordinate with appointed ground handling agent for operational matters - Generate post-flight reports - Monitors shipments for on-time delivery and notify destinations when...

Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address...

**Job Scope** - Promotion and marketing of export sea-freight services - Visits and services customers - Ensure customer’s satisfaction and on quality of service - Attend to sales enquiries and customers’ complaints - Liaise closely with export operations staff & update customers on the status of export shipments - Prepares shipment Sales Department /...

**Import / Export Shipping Coordinator** **Job Description**: - Oversees daily consolidation operations - Liaise with customer on operation issues. - Export consolidation planning - Import and export consolidation documents & liaising with overseas agent - Responding customer queries. - Verify Overseas & Contractors' invoices - Invoice billing - Rates...

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...