Customer Service Desk Representative
1 week ago
**Responsibilities**:
- Maintain a comprehensive understanding of the products and services offered by the company to effectively assist customers with inquiries, product recommendations, and troubleshooting.
- Address client inquiries, concerns, and complaints in a timely and effective manner.
- Identify opportunities to promote additional financial products or services that align with clients' needs and preferences, contributing to the institution's revenue growth and client retention goals.
- Stay informed about industry trends, regulatory changes, and new financial products or services through ongoing training to enhance knowledge and performance in the role.
- Gather feedback from customers to identify areas for improvement in products, services, or customer service processes and relay this information to relevant departments.
- Communicate effectively with customers and internal teams to relay information, escalate issues when necessary, and collaborate to ensure timely resolution of customer inquiries.
- Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's database or CRM system.
**Requirements**:
- Minimum GCE O or N levels or diploma in any discipline.
- Good command of spoken and written English.
- Experience in organizing and analyzing customer intention and information.
- Experience in performing general administrative and clerical duties.
- Positive attitude, independent.
- A pleasant voice, positive telephone manner as well as attentive listening and communication skills.
- Able to multi-task and is a team player.
- Experience in call centre, banking or customer service environment would be advantageous.
- Working hours per week is 42 hours.
**Job Type**: Contract
Contract length: 3 months
**Salary**: $2,500.00 - $2,800.00 per month
Schedule:
- Shift system
**Experience**:
- Customer service: 1 year (preferred)
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