Customer Service Officer

2 days ago

Kallang, Singapore Avanta Global Pte Ltd Full time $24,000 - $32,000 per year

Roles and Responsibilities

  • Manage corporate account clients and resolve feedback, complaints or conflicts.
  • Handle general enquiries and registration including walk-in customers.
  • Manage training administration such as course registration and verification of trainees' entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.
  • Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.
  • Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.
  • Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller's identity and payment status.
  • Responsible for the Enrolments and payment follow ups from customers.
  • Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.
  • Ensure proper handover to respective departments and relevant persons in the process flow.
  • Provide monthly reports for management review.

Requirements:

  • No quota for work passes.
  • Ability to converse in Mandarin is desired but not essential, to deal with Chinese speaking trainee registrations.
  • Work-days are from Mon-Fri, 9am to 6pm and either Sat or Sunday each week from 9am-1pm.
  • Highly independent and self-motivated to achieve KPIs.
  • Possess strong work ethics and keep information confidential.
  • Excellent communication skills with ability to adapt tone and approach across different channels.
  • Proven track record of working effectively in fast-paced, team environments.
  • Exceptional customer service attitude with genuine commitment to creating positive experiences.
  • Detail-oriented with excellent organizational and follow-up skills.
  • Ability to prioritize tasks and manage multiple inquiries simultaneously.
  • Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
  • Previous contact centre or customer front desk experience (1 year) is beneficial, candidates with experience are welcome to apply.

Job Types: Full-time, Permanent

Pay: $2, $2,600.00 per month

Education:

  • GCE 'O' Level or GCE 'N' Level (Preferred)

Work Location: In person

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