Customer Service Executive
2 days ago
COMPANY DESCRIPTION
Allied Food is a food import and distribution company under the Allied Container Group.
Headquartered in Singapore, the company is a mid-sized enterprise with over 300 employees, and actively collaborates with leading corporations from Korea, Malaysia, and Japan.
Currently, Singapore produces only 10% of its food domestically and imports the remaining 90%, making this a highly promising and sustainable industry.
DESIGNATION : [Allied Food] Customer Service Executive (Korean-Speaking)
RESPONSIBILITIES
- Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
- Maintain relationships with customers, shipping line, PSA & relevant parties.
- Do following up customer orders from start to the end.
- Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.
- Solve customer problems and help resolve issues.
- Preparing bills and invoices.
- Ensure accurate and timely data entry into the inhouse system.
- Excellent multitasking skills within their work space as well as computer software programs.
- Cooperative and helps to promote teamwork.
- Responsible for creating, processing, and managing customer orders in the system
QUALIFICATIONS
- Computer literacy
- Good interpersonal skill
- Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain
- Fluent in Korean to liaise with Korean speaking customers
OTHER INFORMATION
- Work location: 20 Penhas Road, Singapore 208184
- Annual performance bonus
Medical benefits covered
We regret to inform you that only shortlisted candidates will be notified
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