Customer Service Executive

5 days ago


Kallang, Singapore ALLIED FOOD Full time $40,000 - $60,000 per year

COMPANY DESCRIPTION

Allied Food is a food import and distribution company under the Allied Container Group.

Headquartered in Singapore, the company is a mid-sized enterprise with over 300 employees, and actively collaborates with leading corporations from Korea, Malaysia, and Japan.

Currently, Singapore produces only 10% of its food domestically and imports the remaining 90%, making this a highly promising and sustainable industry.

DESIGNATION : [Allied Food] Customer Service Executive (Korean-Speaking)

RESPONSIBILITIES

  • Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
  • Maintain relationships with customers, shipping line, PSA & relevant parties.
  • Do following up customer orders from start to the end.
  • Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers' concerns are understood and resolution is clearly explained.
  • Solve customer problems and help resolve issues.
  • Preparing bills and invoices.
  • Ensure accurate and timely data entry into the inhouse system.
  • Excellent multitasking skills within their work space as well as computer software programs.
  • Cooperative and helps to promote teamwork.
  • Responsible for creating, processing, and managing customer orders in the system

QUALIFICATIONS

  • Computer literacy
  • Good interpersonal skill
  • Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain
  • Fluent in Korean to liaise with Korean speaking customers

OTHER INFORMATION

  • Work location: 20 Penhas Road, Singapore 208184
  • Annual performance bonus
  • Medical benefits covered

  • We regret to inform you that only shortlisted candidates will be notified



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