Customer Service Admin Executive

5 days ago


Kallang, Singapore Luxury Tours & Travel Pte Ltd Full time

**Responsibilities**:

- Provide excellent customer service through personalized conversations
- Attend to on-site visitors and explaining program during their stay in Singapore
- Communicating in a friendly disposition regardless internally or externally.
- Respond to inquiry, feedback and provide resolution in accordance with the company service standards
- Perform data entries and quality checks on bookings for future arriving guests
- Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
- Liaison between various business units on satisfying guests requests
- Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
- Know the pricing, packages, and convert opportunities into sales
- Ensure compliance with all company policies and procedures and regulatory requirements.
- Excellent time management, attention to detail, and perform ad-hoc duties when assigned
- Perform other ad-hoc assignment and project as and when necessary

**Requirements**:

- Customer Service Experience with Good Communication Skills
- Able to work on weekends and public holidays (On rostering)
- Responsible and Accountable, and able to Work as a Team
- Good Enthusiasm and Willingness to Learn
- Dynamic, Independent, Reliable, and Flexible Approach
- Able to offer Solutions to Daily Issues, and handle Office Administration
- Possess good working attitude and have a strong sense of responsibility

**Job Types**: Full-time, Fresh graduate

Pay: $2,300.00 - $2,800.00 per month

**Benefits**:

- Employee discount
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday
- Shift system
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person



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