Customer Experience Team Lead

7 days ago


Kallang, Singapore LHN Group Full time

**Responsibilities**:

- Lead a team of Admin Executives to deliver highest standard of customer service and excellent levels of customer satisfaction
- Disseminate timely information to team members to ensure accurate and updated policy and information is conveyed to customers
- Handle escalated calls and resolve customer requests/ complaints in an efficient and timely manner within Service Level Agreement
- Accountable for meeting customer service standards and assigned service
- Perform service reviews on Admin Executives to ensure quality, efficiency and compliance
- Motivate, coach and develop Admin Executives to ensure they deliver the expected Key Performance Indicators (KPIs)
- Identify knowledge gaps/ training needs through day to day team operations and observations
- Monitor and ensure resources are optimised at all times and daily service targets are met
- Support and continuously review and improve work processes so as to enhance customer’s experience and highlight operational risks and areas for improvement
- Work with the management team to identify and deliver positive change and business efficiencies
- Support ad-hoc projects as assigned

**Salary**: Up to $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person



  • Kallang, Singapore Ensign Infosecurity Full time

    Ensign is hiring Requirements: Familiar with cyber security principles, policies and industry best practicesExperienced in consulting, including internal and client facing experiencesPossess relevant cybersecurity certifications or accredited experience from CTFAbility to travel overseas when requiredFamiliar with system administration on various operating...

  • Team Manager

    2 days ago


    Kallang, Singapore AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re...


  • Kallang, Singapore NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Kallang, Singapore Tribal Worldwide Full time

    Overview: **TRIBAL IS THE TOTAL EXPERIENCE AGENCY** We connect brands with technologies that solve real life problems. And by blending online and offline experience with internal culture and process we create products, services and communications that people love. With six specialist practices - designed to stand alone as well as snap together - we’re...


  • Kallang, Singapore Demant Singapore Pte Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for following up on leads generated from various marketing activities and hospital referrals. Your goal is to facilitate the smooth transition of customers through the sales process, while providing...


  • Kallang, Singapore BlueSG Pte Ltd Full time

    As a Community Senior Executive/ Assistant Manager at BlueSG, you will play a crucial role in building and nurturing a strong community around our brand. You will be responsible for developing and implementing strategies to engage and connect with our audience, drive brand loyalty, and foster a sense of belonging within the community. This role requires a...


  • Kallang, Singapore AFTERSHOCK PC PTE. LTD. Full time

    Job Description Do you love PC hardware? Are you the person all your friends look to when building the ultimate rig? Do you get a sense of satisfaction in helping others to build their perfect pc? Join Singapore's leading custom pc company and help to deliver the ultimate custom pc experience in the region. You will be master of PC hardware, helping...


  • Kallang, Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery. At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers. - Identify and able to provide personalized solution to...

  • .NET Team Lead

    2 weeks ago


    Kallang, Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Support in-house built solution to support the private market mid-back office operations. These include the creation and maintenance of private market corporate entities, creating transactions and downstream reporting. **Requirements**: Must have: - Proficient in C#, NET Framework,.NET Core, ASP.NET (Core), MVC, Web API, Entity...


  • Kallang, Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery. At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers. - Identify and able to provide personalized solution to...