User Experience Consultant

2 weeks ago

Kallang, Singapore Tribal Worldwide Full time

Overview:
**TRIBAL IS THE TOTAL EXPERIENCE AGENCY**

We connect brands with technologies that solve real life problems. And by blending online and offline experience with internal culture and process we create products, services and communications that people love.

With six specialist practices - designed to stand alone as well as snap together - we’re focused on creating value for customers and clients alike. Whether you draw on our expertise in Business Consultancy, Data Science and Customer Experience or Tech Consultancy, Creative and Innovation, we’ll help you redefine customer experience from the inside out.

So if you’re intent on growing lifetime customer value, embrace Total Experience and make a real connection.

**TRIBAL EXPERIENCE DESIGN**

Tribal UX consultants are multi skilled across specialisations. We conduct and analyse research, facilitate discussion, ideate, wireframe, and support delivery.

Every project is different, so we are always learning. Above all we are problem solvers; we think critically and creatively to find solutions, and work tenaciously to deliver them.

We are close-knit team that values clear communication, open mindedness and having fun. We know that the best ideas come from diverse perspectives and encourage people from all backgrounds to apply.

**Responsibilities**:
**RESPONSIBILITIES**
- Conduct generative and evaluative research activities during the early phases of projects (e.g. competitor analysis, usability audits, user interviews).
- Work closely with the strategy and planning departments to research industry trends, identify customer and business problems, highlight opportunities.
- Work across all types of experience design projects - including services, websites, apps, real and digital world, plus whatever s around the corner.
- Lead discussions with clients and partners across siloed departments and businesses to gain consensus
- Assist in the planning and facilitation of workshops
- Prepare and deliver presentations
- Visualise ideas in Figma

**SKILLS AND EXPERIENCE**
- Professional experience in UX consulting, service design, UX research, or related disciplines
- An excellent communicator, able to facilitate conversations and manage relationships with and between clients, customers and colleagues
- A critical thinker who can see the big picture for the industry, client, project and the team, without sacrificing attention to detail
- Familiarity with qualitative and quantitative research methods to uncover user needs, gather feedback, and inform design concepts that work
- Familiarity with customer research activities, such as planning and conducting customer interviews or card sorting sessions
- Experience in designing and prototyping, by hand or in software
- The ability to comfortably work with and present to senior client stakeholders

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