Customer Care Officer

2 weeks ago

Central Region, Singapore Tele-centre Services Pte Ltd Full time $4,000 - $6,000 per year

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Responsibilities:

  • Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
  • Assist customers in navigating respective website and online services
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to improve processes and enhance customer satisfaction
  • Stay up-to-date with product knowledge and company policies
  • To consistently meet set KPIs without compromising on quality service delivery

Requirements

  • Strong communication skills, both verbal and written
  • Customer-focused with a genuine passion for helping people
  • Basic computer proficiency
  • Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you're enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.

Interested candidates may email us

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