Customer Service Officer
5 days ago
**Roles and Responsibilities**
- Manage corporate account clients and resolve feedback, complaints or conflicts.
- Handle general enquiries and registration including walk-in customer at the counter.
- Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.
- Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.
- Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.
- CSO is responsible for the Enrolments and payment follow ups from customers.
- Monitor and measure the satisfaction of clients and trainees and follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review.
- Liaise with trainers (full time and associates) and business partners to develop and plan training calendar, seminars, workshops and events and other training matters.
- Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.
- Ensure proper handover to respective departments and relevant persons in the process flow.
- Provide monthly reports for management review.
**Requirements**:
- No quota for work passes
- Able to start work on short notice
- Highly self-motivated to achieve KPIs.
- Possess strong work ethics and keep information confidential.
- Excellent communication skills with ability to adapt tone and approach across different channels.
- Strong problem-solving abilities with a solution-oriented mindset.
- Proven track record of working effectively in fast-paced, team environments.
- Exceptional customer service attitude with genuine commitment to creating positive experiences.
- Detail-oriented with excellent organizational and follow-up skills.
- Proficiency with CRM systems and digital communication tools.
- Ability to prioritize tasks and manage multiple inquiries simultaneously.
- Resilience and adaptability when handling challenging situations.
- Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
- Strong time management skills with willingness to work on alternating weekends.
**Job Types**: Full-time, Permanent
Pay: $2,300.00 - $2,700.00 per month
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
**Education**:
- GCE 'O' Level or GCE 'N' Level (preferred)
Work Location: In person
Application Deadline: 27/06/2025
Expected Start Date: 27/06/2025
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