Temp Service Desk

3 days ago


Kallang, Singapore Alpsoft Technologies Pte. Ltd. Full time $31,200 per year

Location : Bendemeer Road ( near Boon keng Mrt)

Mon to Fri, 9am-6pm or 8am-5pm.

2month temp to support service desk team.

Responsibilities:

· Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)

· Record and manage all issues in IT Service Management (ITSM).

· Perform 1st level trouble-shooting on desktop and basic systems/network issues.

· Escalate requests/issues to the appropriate resolver group according to SLA

· Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA

· Ensure daily tasks are executed according to SOP (Standard Operation Procedure).

· Any other ad-hoc duties as required or assigned

Requirements:

·Service/ customer service oreintated.

·1 year experience in call centre / helpdesk environment prefer

· Be able to perform in a fast paced environment

Job Type: Full-time

Pay: $120.00 per day

Benefits:

  • Professional development

Work Location: In person



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