Customer Service Supervisor

1 day ago

Singapore Qiren Organisation Full time

**Responsibilities**:
1. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

2. Strategizing and monitoring the daily activities of customer service operations.

3. Investigating and solving customer service complaints.

4. Assisting with the development and implementation of service policies, and explaining these to staff and customers.

5. Maintaining documentation pertaining to customer service department activities.

6. Oversees day-to-day operations.

7. Ensure a positive example is set to other team members in the specific areas of behavior, appearance, customer service and attitude.

8. Any other ad-hoc duties as required or assigned.

**Requirements**:
1. At least 3 years of customer service experience & 1 year of Supervising experience.

2. Experience of managing a team including arranging cover of staff to maximize efficiency.

3. Ability to lead a team.

4. Ability to communicate effectively.

5. The ability to communicate effectively at all levels.

6. Must be able to work on weekends & PH.

7. Singaporean only.

**Others**:
1. Location: Vision Exchange (**Jurong East**) / Woods Square (**Woodlands**)
2. Off-in-lieu will be credited for PH.
3. Shift work (8.30am - 6pm / 12.30pm - 10pm)
4. Staff benefit include annual leave, medical reimbursement and in-house café usage.

**Salary**: Up to $2,800.00 per month

**Experience**:

- Supervising: 1 year (preferred)
- Customer service: 3 years (preferred)

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