Customer Service Officer

5 hours ago

Singapore SAFRA National Service Association Full time

**Singaporean only**

**Duties / Tasks**

**Counter Duties**
- Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities.
- Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer breakdown.
- Operate the Membership card machines.
- Operate the frontdesk call-centre and handle all in-coming calls.
- Operate the computer terminals and to troubleshoot minor computer/printer faults. To monitor usage of computer papers / receipts and printer ribbons (including NETS, VISA receipt rolls, etc) and to make requisitions when necessary.
- Responsible for all keys in the key press and to ensure that keys drawn out are properly recorded. To report missing keys to the Supervisor.
- Ensure all manual receipts are properly kept/maintained. All issued manual receipts are to be backlogged (within 3 days) with computer receipt attached to it.
- Settle accounts after appropriate shift (after 3:30pm and 9:30pm), print cash checklist summary report after each shift and go through proper handing / taking over procedures.
- Ensure proper keying in of collections (i.e Cash, Cashcard, NETS, VISA, Cheque) and settlement of counter collections at Frontdesk counter.
- Ensure that there is no unnecessary loitering within the lobby and reception areas and that all standing instructions are adhered to.
- Regularly inform the Security guard on the current status of the sport facility booking.
- Regularly check on the first aid kit and requisite for replenishment when running low.
- Maintain and ensure that the frontdesk / counter / office, lobby and storeroom is neat and clean, including magazines rack and newspapers available at lobby, if any.
- Settle daily / monthly static reports for sports, inventory (gifts), monitor and requisite inventory when running low.
- Arrange counter duty roster (rotation)
- Keep up to the grooming standards (HR standards) when wearing SAFRA’s uniforms, e.g. clothing and hairstyle should always be neat, proper shoes, no slipper, flip-flops

**Requirements**:

- GCE 'O' levels with basic PC skills
- Minimum 1 to 2 years of front desk experience in service/hospitality industry
- Customer-focused and service-oriented
- Teamwork-oriented and able to work in a fast-paced environment
- Bubbly personality and enjoys meeting people
- Able to work on shifts, weekends and public holidays

Singaporean only

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