Customer Service Officer

15 hours ago

Singapore ADEMCO (FAR EAST) PTE LTD Full time

**Highlights**:

- **Health insurance**:

- **Dental reimbursement**:

- **AWS + Performance Bonus**:

- **Friendly environment**:

- **Multiple buses to town**:

- **Upcoming Havelock MRT Station (TE16) just outside our office**

**Job Summary**:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
- Effectively handle and manage customers’ feedbacks and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned

**Requirements**:

- Minimum Diploma and 3 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
- Immediate commencement

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