Customer Service Officer

2 days ago

Singapore SAFRA National Service Association Full time $30,000 - $50,000 per year

CUSTOMER SERVICES OFFICER @JR

Singaporean only

Duties / Tasks

Counter Duties

  • Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.
  • Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer breakdown.
  • Attend to all miscellaneous services such as Membership/ Club/ Courses / Activities registration / Payment / SAFRA points and other applications, etc.
  • Operate the Membership card machines.
  • Operate the frontdesk call-centre and handle all in-coming calls.
  • Operate the computer terminals and to troubleshoot minor computer/printer faults. To monitor usage of computer papers / receipts and printer ribbons (including NETS, VISA receipt rolls, etc) and to make requisitions when necessary.
  • Responsible for all keys in the key press and to ensure that keys drawn out are properly recorded. To report missing keys to the Supervisor.
  • Ensure all manual receipts are properly kept/maintained. All issued manual receipts are to be backlogged (within 3 days) with computer receipt attached to it.
  • Constantly check that all forms (application / renewal forms, flyers, etc) are available / sufficient and well kept. Requisite for replenishment / print more forms if it is running low and do ensure that there is a sufficient supply of brochures for existing events and that these are neatly displayed.
  • Settle accounts after appropriate shift (after 3:30pm and 9:30pm), print cash checklist summary report after each shift and go through proper handing / taking over procedures.
  • Ensure proper keying in of collections (i.e Cash, Cashcard, NETS, VISA, Cheque) and settlement of counter collections at Frontdesk counter.
  • Ensure that there is no unnecessary loitering within the lobby and reception areas and that all standing instructions are adhered to.
  • Regularly inform the Security guard on the current status of the sport facility booking.
  • Regularly check on the first aid kit and requisite for replenishment when running low.
  • Maintain and ensure that the frontdesk / counter / office, lobby and storeroom is neat and clean, including magazines rack and newspapers available at lobby, if any.
  • Settle daily / monthly static reports for sports, inventory (gifts), monitor and requisite inventory when running low.
  • Arrange counter duty roster (rotation)
  • Keep up to the grooming standards (HR standards) when wearing SAFRA's uniforms, e.g. clothing and hairstyle should always be neat, proper shoes, no slipper, flip-flops

Requirements:

  • GCE 'O' levels with basic PC skills
  • Minimum 1 to 2 years of front desk experience in service/hospitality industry
  • Customer-focused and service-oriented
  • Teamwork-oriented and able to work in a fast-paced environment
  • Bubbly personality and enjoys meeting people
  • Able to work on shifts, weekends and public holidays

Singaporean only

Please email your resume to ;

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