L1 Support Administrator

5 days ago

Singapore DEEP IDENTITY PTE. LTD. Full time

**Deep Identity is a Temasek Management Services company, and a member of the Temasek ecosystem.**

Founded in 2009, Deep Identity is a boutique system integrator, with expertise in tailored identity governance & administration (IGA) and identity access management (IAM) solutions, as well as next-generation Knowledge & Collaboration platforms.

**Responsibilities**
- Work along side a team of customer support team members to provide first line support to the client's customers with regards to the usage of the learning platform.
- Log call tickets accurately and completely using the ticketing system.
- Gather information from users about their issues/requests, including capturing error messages, screenshots or videos.
- Troubleshoot, diagnose and resolve issues at first level where possible. Escalate to higher level support only when necessary.
- Work closely with Level 2 and Level 3 support groups and/or vendors to resolve users' issues, facilitating meetings and discussions on issues if necessary.
- Notify users upon resolution of their issues/completion of their requests.
- Follow up on all outstanding cases till closure, take ownership of all issues.
- Maintain and update documentation and knowledge base articles, FAQs.
- Provide ad hoc training to key users/administrators of the learning system when necessary.
- Provide recommendations for improvement based on users' feedback.
- Comply with service level targets for response times.
- Possible career development areas would include:

- Senior Support Administrator
- Support Team Lead, Service Management

**Requirements**:

- Diploma or equivalent.
- 1-3 years experience in Service Desk environment.
- As COVID restrictions are lifted, this role will be based in customer's location, adequate office space and utilities will be required.
- Self-motivated team player, process oriented, structured and organized.
- Good verbal, written and interpersonal skills.
- Experienced in a call centre and/or customer service environment is preferred

  • L1 Support Engineer

    1 week ago

    Singapore Epergne Solutions Full time

    Join to apply for the L1 Support Engineer role at Epergne Solutions Responsibilities: Manage patching and vulnerability assessments for infrastructure across data centers. Apply patches on Database systems (MSSQL, Oracle) and Linux servers. Monitor systems for successful patch deployment; generate compliance and effectiveness reports. Perform daily health...

  • Desktop support

    2 weeks ago

    Singapore Michael Page Full time

    Join to apply for the Desktop Support (L1)role at Michael Page . The opportunity to work in a professional and supportive environment. A chance to enhance your skills and knowledge in the technology sector. About Our Client Our esteemed client is a wholly owned subsidiary of a global asset management group, specialising in macroeconomic and fixed-income...

  • Windows Server Administrator L1

    5 days ago

    Singapore Wipro Limited Full time

    Singapore, Singapore - Tech Hiring - 3072865 **Job Description**: **Job Description (Windows Server Administrator L1)**Knowledge of Windows 2003/2008/2012 Servers (Must Have) - Server installation, configuration(Must Have) - Active Directory Management (OU/GPO/Forest and domain config and etc) (Must Have)- - Hyper-V / Vmware - Deployment and management of...

  • L1 - IT Support

    3 days ago

    Singapore VOXTUR TECHNOLOGY ASIA PACIFIC PTE. LTD. Full time

    **L1 ROLE & RESPONSIBILITIES** b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets, software installations, network connectivity and end-user computing (EUC) problems. c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or vendor(s)) when necessary. d) Customer Service: Ensure a...

  • Desktop Support Engineer L1

    3 days ago

    Singapore Technocore Global Solutions LLC Full time

    Job details: Skill set-EUC L1 - Monday to Friday - General shift time (8am to 5pm / 9am to 6pm) Excluding Sat/Sun/Local holidays. - Duration: 1 years (Extendable) - Contract-Dedicated - Language Preference - **English and Mandarin Chinese** - Mandatory Skills - Support the installation, configuration and administration of client hardware and software and...

  • L1 Support Engineer

    2 weeks ago

    Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

    We are seeking an L1 Support Engineer to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors.Key Responsibilities: Monitor and maintain systems (hardware & software) to...

  • L1 Support Engineer

    1 week ago

    Singapore Sleek Full time

    Overview Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on growing their business and serving customers. Sleek operates 3 business segments: Corporate Secretary, Accounting & Bookkeeping, FinTech payments. Sleek launched in 2017 and now has...

  • L1 Helpdesk Support

    2 weeks ago

    Singapore Avepoint Full time

    Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...

  • IT L1-l2 Support Engineer

    5 days ago

    Singapore Ambition Full time

    We are looking for someone with strong interpersonal and communication skills in English with following technical skills ; - 3 months + L1-L2 technical support experience to large corporate infrastructure 250 user environment. - hands on experience in Desktop, laptop ,printer & scanner configuration - Basic administration knowledge of systems and servers,...

  • L1 Production Support

    2 weeks ago

    Singapore U3 InfoTech Pte Ltd Full time $36,000 - $54,000 per year

    Position Details:Company : U3 Infotech (Payroll)Role : L1 Production SupportPosition : ContractDuration : 12+ Months (Extendable OR Renewable)Location : SingaporeJob Description:Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.To coordinate and support infrastructure maintenance activitiesTo...