L1 Support Engineer

4 days ago

Singapore Epergne Solutions Full time

Join to apply for the
L1 Support Engineer
role at
Epergne Solutions
Responsibilities:
Manage patching and vulnerability assessments for infrastructure across data centers.
Apply patches on Database systems (MSSQL, Oracle) and Linux servers.
Monitor systems for successful patch deployment; generate compliance and effectiveness reports.
Perform daily health checks on Linux servers; report issues not flagged by monitoring tools.
Escalate significant patching and vulnerability issues to L2/L3 teams.
Manage change requests for patches in line with Change Control and ITIL standards.
Coordinate patch schedules and change plans with application and business owners.
Participate in shift rotations, supporting 24x7 operations.
Perform other related duties as assigned.
Requirements:
1–3 years of experience with patching on databases (MSSQL, Oracle) and Linux systems.
Basic knowledge of Linux/Unix commands and system administration.
Familiarity with VMware environments.
Experience with database patching and L1 troubleshooting.
Understanding of Windows OS (preferred, not mandatory).
Knowledge of Oracle and MariaDB databases.
Strong collaboration skills for cross-team coordination.
Proficiency in Excel is a plus.
Good communication skills and team-oriented attitude.
Willing to work in shifts, including weekends.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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