Senior Ap Aftermarket Sales Channel Consultant

**Career Area**:Marketing / Sales / Product Support
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**Position Summary;**

The Retail & Small Core Channel ASC will be responsible for developing and executing a strategy to drive Retail & Small Core STU growth through Physical Channels (Insides Sales Rep (ISR)/Parts Counter Advisor (PCA)/3rd Party Solutions) in Asia Pacific. The incumbent will partner with the Retail Aftermarket Service Representatives (ASRs), Asia Pacific Distribution Services Division, and priority dealers to execute this strategy. They will also be responsible for providing field execution support for the Retail Leadership Table Retail AM Business Cases, driving resolution for Retail Cat Dependencies with business partners, and executing Retail Services growth actions based on the Voice of Customer (VOC), Voice of Dealer (VOD), Critical Customer Requirements (CCR).

**Job Duties/Responsibilities may include but are not limited to**:
This role is a key interface between Construction Industries Services Division (CISD) Retail & Small Core Services Development (RSD) team and the Retail Aftermarket Solutions Reps (ASRs) and Dealers in the Asia Pacific. The Retail & Small Core Channel Consultant holds a pivotal role in driving Retail & Small Core STU growth via Inside Sales Reps (ISRs), Parts Counter Advisor (PCA), and 3rd party solutions.
- Develop and execute strategy for sales growth via ISR and Parts Counter Advisor
- Execute ISR Sales competitions for Asia Pacific
- Own dealer/field communications and engagement on these topics
- Deploy training for ISRs, ISR Managers, Parts Counter Advisor, and Parts Counter Advisor Managers in region.
- Provide field execution support for the Retail Services dealer growth plans
- Own & drive resolution for relevant physical channel Cat Dependencies
- Drive actions for Voice of Customer (VOC), Voice of Dealer (VOD), Critical Customer Requirements (CCR) related to physical channel growth
- D evelop profile of successful ISR / PCA personnel and staffing model based on Dealer parts sales opportunity in the Retail & Small Core Customer channel
- Define and document dealer best practices for success with ISR and PCA activation
- Define and measure KPIs for short and long-term success of the program
- Provide results reporting (dashboards)
- Manage agency resources to deliver programs to scope and budget
- Must communicate effectively across product, industry, dealers and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
- Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
- Approximately 50% business travel required

**Basic Qualifications**:

- Bachelor’s degree from an accredited college or university
- Minimum 8 years of field experience or extensive experience working with the dealer network
- Experience with Aftermarket parts and service offerings or Dealer marketing and sales operations processes
- Strong project management skills.
- Prior background working with the Retail & Small Core customer base
- Ability to create/enable behavioral changes in organizations and motivating others inside and outside the Caterpillar to improve performance.
- Ability to work independently, innovate and deliver results
- Excellent communication, presentation, and interpersonal skills; Demonstrated ability to communicate complex concepts clearly and persuasively.

**Work Location**:

- Singapore

Caterpillar is an Equal Opportunity Employer (EEO).

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