Service Desk

1 week ago

Singapore Alpheaus Pte Ltd Full time

Company

Alpheaus Pte Ltd

Designation

Service Desk

Date Listed

16 Jan 2025

Job Type

Entry Level / Junior Executive
- Free/Proj

Job Period

Immediate Start, For At Least 6 Months

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Central Area, Singapore

Address

Central Area, Singapore

Map

Allowance / Remuneration

$2,000 - 2,400 monthly

Company Profile

Established in 2018, Alphaeus has just one goal in mind - to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments. In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs

**Job Description**:
**About the job**:

- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
- Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

**About you**:

- ** Singaporean only**:

- Min Diploma in IT-related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in a non-tech call centre environment will not be considered.
- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Application Instructions

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