Service Desk
4 days ago
Company
Alpheaus Pte Ltd
Designation
Service Desk
Date Listed
16 Jan 2025
Job Type
Entry Level / Junior Executive
- Free/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Central Area, Singapore
Address
Central Area, Singapore
Map
Allowance / Remuneration
$2,000 - 2,400 monthly
Company Profile
Established in 2018, Alphaeus has just one goal in mind - to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments. In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs
**Job Description**:
**About the job**:
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
- Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
**About you**:
- ** Singaporean only**:
- Min Diploma in IT-related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in a non-tech call centre environment will not be considered.
- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.
Application Instructions
-
Service Desk Manager
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Contract **Salary** $8,500 - $10,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15281 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Effectively manage, train and develop the service desk team - Ensure that all processes and standards used by the...
-
Service Desk
2 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeService Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...
-
Service Desk
4 days ago
Singapore U3 Infotech Pte Ltd. Full timeService Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...
-
Service Desk Lead
1 week ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeWe are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...
-
Service Desk Engineer
1 week ago
Singapore ARKSTACK PTE. LTD. Full timeWe are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...
-
Customer Service Officer, Front Desk
2 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**PERMANENT JOB!**: **CUSTOMER SERVICE OFFICER, FRONT DESK**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,700.00 - $2,500.00)**: **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...
-
Service Desk Engineer
6 days ago
Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...
-
IT Service Desk Specialist
1 week ago
Singapore Flintex Consulting Pte Ltd Full timeThe IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements...
-
Service Desk Engineer
16 hours ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
-
Service Desk
6 days ago
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $2,000 - $2,500 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 108703**Job Views** - 1Roles & Responsibilities **Job Description**: - ** Responsibilities**: b) Issue Incident ID to incident reporter c) Perform first level problem isolation,...