Service Desk Engineer
9 hours ago
Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - WheProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plusn the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus Pay: $1,634.01 - $2,300.00 per month **Experience**: - Service desk Engineer: 1 year (preferred) Work Location: In person
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Service Desk Engineer
7 days ago
Singapore ARKSTACK PTE. LTD. Full timeRoles & Responsibilities We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical...
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Service Desk Engineer
1 week ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...
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Service Desk Engineer
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE Ltd Full timeDescription 1 day ago Be among the first 25 applicants Job Title Service Desk Engineer Shift & Hours Shiftwork Operating hours: 7:30am to 9pm (rotating shift) Includes Mon – Fri, weekends and public holidays Qualifications Min 2 yrs SD agent working experience Good laptop/desktop troubleshooting skillsets Excellent customer handling skills Excellent...
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Service Desk Engineer
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE Ltd Full timeDescription 1 day ago Be among the first 25 applicants Job Title Service Desk Engineer Shift & Hours Shiftwork Operating hours: 7:30am to 9pm (rotating shift)Includes Mon – Fri, weekends and public holidays Qualifications Min 2 yrs SD agent working experience Good laptop/desktop troubleshooting skillsets Excellent customer handling skills Excellent...
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Service Desk Engineer
6 days ago
Singapore ENNOVATEZ PTE. LTD. Full time**Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 2 End User Computing support and well verse in Windows OS. - Good Hardware and software troubleshooting skills for PC. - Break...
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Service Desk Engineer
6 days ago
Singapore PLOY ASIA PTE. LTD. Full time**Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...
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Service Desk Engineer
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE LTD Full time1 day ago Be among the first 25 applicants Job Title Service Desk Engineer Shift & Hours Shiftwork Operating hours: 7:30am to 9pm (rotating shift)Includes Mon – Fri, weekends and public holidays Qualifications Min 2 yrs SD agent working experience Good laptop/desktop troubleshooting skillsets Excellent customer handling skills Excellent communication...
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Service Desk Engineer
1 week ago
Singapore ERP21 Pte Ltd Full timeFull Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...
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Service Desk Engineer
9 hours ago
Singapore HELIOS SYSTEMS PTE. LTD. Full time**Service Desk Support Engineers Needed!** **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional...
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Service Desk Engineer
4 days ago
Singapore HELIOS SYSTEMS PTE LTD Full time**Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional information from customers/users, as...
