
Service Desk Engineer
1 day ago
**Responsibilities**:
- Provides 24x7 Service Desk support as defined by first response/Tier 1 support.
- Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
- Shift work is required..
**CORE COMPETENCIES**:
- Analyzing
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objective
- Working knowledge of a range of diagnostic utilities, including incoming
- transactions/telephone recording monitoring tools/utilities.
**EXPERIENCE/KNOWLEDGE & AMP; SKILLS**
- Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
- Excellent organizational skills
- 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required
- Managing incidents including business expectations and communication
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
- When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
- Develop trends by monitoring and analysing incoming calls, problems and support requests
- Perform post-resolution follow ups to help requests
- Reinforce SLAs to manage end-user expectations
- ITIL Knowledge will be a plus.
**Experience**:
- Service Desk Engineer: 1 year (preferred)
-
Service Desk Engineer
4 weeks ago
Singapore PLOY ASIA PTE. LTD. Full timeRoles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...
-
Service Desk Engineer
4 days ago
Singapore PLOY ASIA PTE. LTD. Full time $60,000 - $120,000 per yearService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...
-
Service Desk Engineer
1 day ago
Singapore ERP21 Pte Ltd Full timeFull Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...
-
Service Desk Engineer | Contract
5 days ago
Singapore Ploy Full timeJoin to apply for the Service Desk Engineer | Contract role at Ploy Service Desk Engineer | Contract As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for...
-
Service Desk Engineer L1
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRole Service Desk Engineer L1JD Responsibilities Excellent communication skills Interpersonal skills, active listening Attend to Phone, Email and any other online queries where applicable Managing incidents including business expectations and communication Comply to process and procedures Admiistrative tasks Qualifications 1 year previous Service desk or...
-
Software Engineer Ii
1 day ago
Singapore The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 600 billion queries per day (more than 100 times the query volume of search globally), our platform operates at an unprecedented scale. We have also built something even stronger and more...
-
IT Service Desk Engineer
1 day ago
Singapore Kaplan Learning Institute Pte Ltd Full timeCOMPANY DESCRIPTION Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary. Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated...
-
Service Desk Engineer
2 weeks ago
Singapore U3 INFOTECH PTE. LTD. Full timeOverview As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications,...
-
Service Desk Engineer
3 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeOverview As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications,...
-
Service Desk Engineer
1 day ago
Singapore AXPARA SOLUTIONS PTE. LTD. Full timeOverall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer...