
Service Desk Engineer | Contract
1 day ago
Join to apply for the Service Desk Engineer | Contract role at Ploy Service Desk Engineer | Contract As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms. What's on offer: Job Type: Contract Duration: 1 year (highly renewable)Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.)Shifts will be rotated monthly, including working on weekends and public holidays, according to the team's scheduled roster Except for the Morning shift, a shift allowance will be paid for the other 2 shifts Key Responsibilities: Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline. Escalate unresolved issues to relevant next level support team (L2/L3)Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk . Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards Handle
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Service Desk Engineer
2 weeks ago
Singapore THE HACENS TALENT PTE. LTD. Full time $104,000 - $130,878 per yearRole : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...
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Service Desk Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeService Desk Specialist - Location - Bedok or Ang Mo Kio - Working Hour 12hr Rotation Shift, 24 by 7, 2 days work, 2 days off - 1. 8:00 AM - 8:00 PM 2. 8:00 PM - 8:00 AM Requirement 2. Min Higher Nitec in IT related fields 3. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center...
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Service Desk Engineer
4 weeks ago
Singapore PLOY ASIA PTE. LTD. Full timeRoles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...
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Service Desk Engineer
2 weeks ago
Singapore HELIOS SYSTEMS PTE LTD Full time**Service Desk Support Engineers Needed!** **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional...
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Service Desk Engineer
2 weeks ago
Singapore Thatz International Pte Ltd Full time**Service Desk Engineers** Job Title: Service Desk Engineer Work Location: Central Area, Singapore **About the Job** **Primary Responsibilities**: 2. Follow up, as well as, close all the incidents/issues/requests accordingly. 3. Immediately report and support production by providing solutions when incident occurs. 4. Documentation and improvement on...
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Service Desk Team Lead Engineer
2 weeks ago
Singapore Thatz International Pte Ltd Full timeAre you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...
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Call Support Engineer
2 weeks ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...
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Service Desk Engineer L1
7 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRole Service Desk Engineer L1JD Responsibilities Excellent communication skills Interpersonal skills, active listening Attend to Phone, Email and any other online queries where applicable Managing incidents including business expectations and communication Comply to process and procedures Admiistrative tasks Qualifications 1 year previous Service desk or...
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Service Desk Engineer L2
2 weeks ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
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Service Desk Engineer
1 week ago
Singapore U3 InfoTech Pte Ltd Full timeMin 2 year End user support experience, **Desktop or Technical Service Desk**. Customer Service Experience in non tech call center environment **will not** be considered. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support. 1. 2. Perform first level and second level troubleshooting on all reported...